FAQ
SHOP
SHIPPING
What are the delivery times for orders in Italy?
If the items are in stock, delivery within Italy is completed within three business days.
If the items are in stock, delivery within Italy is completed within three business days.
Do you offer international shipping?
Yes, we ship to various countries. For countries not listed on our website, please contact us via email to check delivery availability and associated costs.
Yes, we ship to various countries. For countries not listed on our website, please contact us via email to check delivery availability and associated costs.
How much does shipping cost?
Shipping for Drainers is free in all EU countries. Shipping costs for accessories depend on the weight.
For deliveries outside the EU, please contact us to arrange the details.
Shipping for Drainers is free in all EU countries. Shipping costs for accessories depend on the weight.
For deliveries outside the EU, please contact us to arrange the details.
RETURNS, REPAIRS AND INSPECTIONS
How can I return a product?
In case of malfunction or repair request, send an email to info@schroepfprofi.com with "RMA" in the subject line.
We will provide you with return instructions.
In case of malfunction or repair request, send an email to info@schroepfprofi.com with "RMA" in the subject line.
We will provide you with return instructions.
What is your return policy?
You can return defective products for repair or replacement.
Complete details of our return policy are available in the Returns section of our website.
You can return defective products for repair or replacement.
Complete details of our return policy are available in the Returns section of our website.
What are the steps to request a machine inspection?
To request the annual inspection, send an email to info@schroepfprofi.com with "ANNUAL INSPECTION" in the subject line.
To request the annual inspection, send an email to info@schroepfprofi.com with "ANNUAL INSPECTION" in the subject line.
Include the following details in your email:
- Full company name
- Date of product purchase
- Product model
- Product serial number
Our company will then send you an RMA code (return shipping identification code) and the shipping label via email.
The machine must be shipped in its original case to protect it from damage during transport. To avoid damage to the case, we recommend placing the case inside the original cardboard box.
The machine must be shipped in its original case to protect it from damage during transport. To avoid damage to the case, we recommend placing the case inside the original cardboard box.
PRODUCTS
Are your products covered by a warranty?
Yes, our products are covered by a warranty, which varies depending on the product type.
Check the warranty details on your purchase document.
Yes, our products are covered by a warranty, which varies depending on the product type.
Check the warranty details on your purchase document.
Can I request a customized product?
For information about customized products, contact us via email to discuss your specific requirements.
For information about customized products, contact us via email to discuss your specific requirements.
CUSTOMER SUPPORT
Chat
Visit our website and use the chat function to get assistance 24/7.
How can I contact you for further commercial information?
You can contact us via email at info@schroepfprofi.com for any questions or commercial assistance needs.
Please include COMMERCIAL ASSISTANCE in the email subject line.
Alternatively, you can call our sales manager Roman Gamper at +39 333 5706297.
You can contact us via email at info@schroepfprofi.com for any questions or commercial assistance needs.
Please include COMMERCIAL ASSISTANCE in the email subject line.
Alternatively, you can call our sales manager Roman Gamper at +39 333 5706297.
Technical Support
- User Guide: Download the user manual and/or watch our video tutorials to maximize your use of our products.
- Personalized Assistance: If you need specific technical support, send us a detailed email describing the issue encountered. Our team of experts will respond with customized solutions and advice.
You can also contact the technical office manager Silvio Simonetti at +39 338 6821870.
Feedback and Complaints
Your feedback is important to us. If you have feedback or complaints regarding our products or services, please let us know. Send an email to info@schroepfprofi.com with FEEDBACK in the subject line, and we will do our best to improve your experience.
Your feedback is important to us. If you have feedback or complaints regarding our products or services, please let us know. Send an email to info@schroepfprofi.com with FEEDBACK in the subject line, and we will do our best to improve your experience.
What are your support hours?
- Commercial Assistance: Available Monday to Friday, 9:00 AM to 12:00 PM and 2:00 PM to 6:00 PM.
- Technical Assistance: Available Monday and Friday, 2:00 PM to 6:00 PM.
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